Elon Musk, Tesla’s CEO, announced on Friday that the company’s mobile app was returning to service after a server outage earlier this week stopped many owners from connecting to their vehicles.
Musk was reacting to a tweet from a Tesla owner in Seoul, South Korea, who reported he was having trouble connecting his Model 3 to the iOS app due to a “500 server problem.”
“It should be back up and running immediately. It appears that we may have enhanced the verbosity of network traffic by accident “Musk stated the following.
Electrek was the first to report the outage.
According to outage tracking website Downdetector, which tracks outages by aggregating status updates from a variety of sources, including user-submitted faults on its platform, roughly 500 users experienced an error at around 4:40pm ET (3:10am IST on November 20). At 9:20 p.m. ET, there were just over 60 reports (7:50am IST on November 20).
“Please accept our apologies; we will take steps to ensure that this does not happen again,” Musk stated.
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